Refund Policy

If you’re not satisfied with Lumen Pro, email us within 14 days of a charge and we’ll give you a full refund — no questions asked. This applies to your first subscription payment and to each renewal charge, so you’re never stuck paying for a period you didn’t want.

Email lumenstudytools@gmail.com from the address on your Lumen account, or use the “Request a refund” link in the app (Upgrade → manage plan). Please include:

• •The email address on your Lumen account.
• •The approximate date of the charge you’d like refunded.
• •Optionally, a quick note on what didn’t work for you — it helps us improve.

We’ll confirm and process eligible refunds promptly (see timing below).

• •Cancel: stops future billing. You keep Pro until the end of the period you’ve already paid for, then your account returns to Free. You can cancel any time from Upgrade → manage plan — no refund needed to stop renewing.
• •Refund: returns money for a charge, under the 14-day guarantee above. Refunding your current period ends Pro access for that period.

Payments for Lumen Pro are processed by our payment provider, Paddle, which acts as the Merchant of Record. Approved refunds are issued back to your original payment method through Paddle. Once approved, refunds typically appear within 5–10 business days, depending on your bank or card issuer. You’ll also receive a confirmation from Paddle.

This policy sits alongside your rights under the Australian Consumer Law, which cannot be excluded. If a service has a major failure, you may be entitled to a remedy regardless of this policy. Nothing here limits those rights.

Our guarantee is offered in good faith. We may decline a refund where there is clear evidence of abuse — for example, repeatedly subscribing and requesting a refund each billing cycle. Genuine requests are always welcome.

Questions about a charge or refund? Email lumenstudytools@gmail.com and we’ll help. We may update this policy from time to time; the current version is always posted here with the date above.